Last updated: 17 July 2026
At a glance: a 14-day return window from delivery, a 20% restocking fee for change-of-mind returns, and full coverage for manufacturing defects reported within 7 days. We ship Australia-wide and worldwide, calculated at checkout.
Return eligibility
All returns must meet these conditions. Non-compliant returns will be declined and sent back at your cost.
- Within 14 days of delivery — the window starts from the delivery date, not the order date.
- Unworn and unwashed — a brief try-on only. Odour, pilling, or fabric deformation voids eligibility.
- Original tags attached — removing tags immediately voids the return.
- Return Authorisation (RA) obtained first — do not ship until we've issued an RA number.
Change-of-mind returns
We accept change-of-mind returns (including wrong size) within 14 days of delivery, provided the item is unworn with tags attached.
- A 20% restocking fee is deducted from your refund.
- Original shipping is not refunded.
- Return postage is your responsibility. Use a tracked service — lost returns are not our responsibility.
- No direct exchanges. Return your item and place a new order; stock is not guaranteed.
Defects & damage
If your item has a manufacturing defect, or we sent you the wrong item, you get a full refund or replacement — your choice — and we cover return postage.
Report within 7 days of delivery. Email support@believersondeen.com with your order number and clear photos. Claims raised after 7 days may not be accepted. General wear and tear, colour fading, or damage from improper washing are not manufacturing defects and are not covered.
Transit damage: all orders are sent via registered post with tracking. Once dispatched, the parcel is in the care of the carrier and we are not liable for damage that occurs in transit. If your parcel arrives damaged, please raise a claim directly with the carrier using your tracking number.
International returns
Same 14-day window, same 20% restocking fee for change of mind, and the same defect coverage.
- Return postage is your responsibility for change-of-mind returns. Use an international tracked and insured service.
- Duties and customs fees are non-refundable — they're levied by your country's customs authority.
- Mark the parcel as "Returned Goods — No Commercial Value" on customs declarations.
- For defects, we'll reimburse reasonable return postage — agree the amount with us before shipping.
Not eligible for return
- Items returned after 14 days from delivery.
- Items that have been worn, washed, or laundered.
- Items with tags removed, cut, or damaged.
- Items with stains, odour, or visible wear.
- Items damaged through improper care (not following the care label).
- Returns shipped without a Return Authorisation number.
- Items marked as final sale at point of purchase.
How to return
- Email us first. Email support@believersondeen.com with the subject "Return Request — [Your Order Number]". Include your order number, the reason, and photos if the item is defective.
- Wait for authorisation. We'll respond within 24–48 business hours with a Return Authorisation (RA) number and return address. Do not ship until you have this — unauthorised returns won't be processed.
- Pack & ship. Pack securely with tags attached, write your RA number on the outside, and ship using a tracked service. Reply with your tracking number.
- Refund issued. Once received and inspected, refunds are issued to your original payment method within 3–5 business days. Allow a further 3–5 days for your bank to process. Cash refunds only — no store credit.
Order cancellations
Your 14-day return window starts from delivery, not the order date. To cancel before dispatch, email us as soon as possible — no restocking fee applies. Once dispatched, standard return conditions apply.
Ready to return, or have a question? Email support@believersondeen.com with the subject "Return Request — [Your Order Number]" and we'll reply within 24–48 business hours. See also our FAQ and size guide.